When you log your return, you can choose whether we must credit your Shop Snap account, refund you the same way you paid, or replace the item. If your return is accepted and you want us to credit your Shop Snap account, we will load your credit within 2 business days after your return is accepted. You will have 3 years to use that credit. If you don’t use your credit within 3 years or ask us for a refund during this time, you will lose that credit (yup, we can’t imagine that being a problem either). If you want us to refund you, we will refund you the same way you paid. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days.  If you made a donation with your purchase, we’ll subtract that amount from your refund or credit amount.

If you paid with a coupon or voucher

If you paid for your items with a voucher and you want to return or cancel your whole order or some of the items in your order, we’ll load the value of the voucher you used as non-refundable credit on your Shop Snap account. For example;
if you used a R100 voucher to buy a R500 item that you return, we’ll load the R100 onto your Shop Snap account as non-refundable credit, and you can choose whether we credit your Shop Snap account or refund you the remaining R400.If you paid with a coupon and you want to return or cancel your whole order or some of the items in your order, we will issue a new coupon with the coupon value you spent, and that coupon will have its own terms and conditions that may differ from the terms and conditions of your original coupon.
For example, if you used a R100 coupon to buy a R500 item that you return, we’ll issue a new coupon to the value of R100, and you can decide whether we credit your Shop Snap account or refund the remaining R400. Or, if you use a R250 coupon to buy two items of R125 each and only return one, we’ll issue a new coupon to the value of R125 with its own terms and conditions.